Privacy Policy

Effective date: [insert effective date on publish]

This Privacy Policy explains how EJB SAS (“EJB,” “we,” “us,” or “our”) collects, uses, shares, and protects personal data when you use DispatchFlow.com and its related pages, tools, and content (the “Site”). It also explains your rights under applicable data-protection law, including the EU General Data Protection Regulation (GDPR). By using the Site, you acknowledge the practices described here.

1. Who is responsible for your data

EJB SAS is the data controller responsible for personal data processed through the Site. EJB SAS is a French société par actions simplifiée (SAS) registered under SIREN 993 526 326, with its registered office in Serris (77700), France [insert full registered address]. You can contact us about privacy through our contact page.

2. What personal data we collect

Information you provide to us:

• Contact details and message content when you use our contact form or otherwise get in touch, such as your name and email address.
• Information you enter into our finder or matching tool about your business and needs — such as your industry, fleet or team size, and requirements — and an email address if you ask us to send results.
• Any other information you choose to provide to us.

Information we collect automatically:

• Usage and device data, such as your IP address, browser type, device information, pages viewed, referring pages, and the dates and times of your visits.
• Data collected through cookies and similar technologies (see section 3).

We do not intentionally collect special categories of personal data (such as health data) through the Site, and we ask that you do not submit such data to us.

3. Cookies and similar technologies

We use cookies and similar technologies to operate the Site, remember your preferences, measure traffic and performance, and support affiliate tracking. Cookies generally fall into the following categories:

• Essential cookies, needed for the Site to function.
• Analytics and performance cookies, which help us understand how the Site is used.
• Affiliate and advertising cookies, used to attribute referrals to third-party platforms.

Where required by law, we ask for your consent before placing non-essential cookies, and you can withdraw or change your choices at any time through our cookie settings or your browser. [List the specific analytics and tracking tools you use here, e.g. your analytics provider and any affiliate networks.]

4. How and why we use your data

We process personal data for the following purposes, relying on the legal bases shown:

• To operate, maintain, and secure the Site — our legitimate interest in running a functional, secure service.
• To respond to your inquiries and provide the finder results you request — to take steps at your request and our legitimate interest in assisting you.
• To measure and improve the Site through analytics — your consent where required, otherwise our legitimate interests.
• To support affiliate tracking and attribution — your consent for non-essential cookies, and our legitimate interest in funding the Site.
• To send you emails you have requested or signed up for — your consent, which you can withdraw at any time.
• To comply with legal obligations and enforce our terms — compliance with a legal obligation and our legitimate interests.

Where we rely on legitimate interests, we balance those interests against your rights and freedoms.

5. The matching tool and automated processing

Our finder or matching tool suggests platforms based on the information you provide. These suggestions are general and do not produce legal or similarly significant effects on you, and they do not constitute the kind of solely automated decision-making that would require additional safeguards under the GDPR. You remain free to act on or ignore any suggestion.

6. How we share personal data

We do not sell your personal data. We may share it with:

• Service providers who help us run the Site — such as hosting, analytics, and email providers — under appropriate confidentiality and data-protection terms.
• Affiliate networks and the third-party platforms you choose to engage with, to the extent needed to attribute a referral. Once you click through to a third party, that party processes your data under its own privacy policy.
• Authorities or other parties where required by law, to protect our rights, or to respond to lawful requests.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Policy.

7. International data transfers

We are based in France, but some of our service providers and the third-party platforms we link to may be located outside the European Economic Area (EEA), including in countries whose data-protection laws differ from those in the EEA. Where personal data is transferred outside the EEA, we rely on appropriate safeguards — such as an adequacy decision or Standard Contractual Clauses — as required by applicable law.

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this Policy — including to provide the Site, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the reason we hold it. When data is no longer needed, we delete or anonymize it. [Set out your specific retention periods here if you wish.]

9. Your rights

Subject to applicable law, you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data (the “right to be forgotten”);
• request that we restrict the processing of your data;
• object to processing based on our legitimate interests, and object to direct marketing at any time;
• request portability of the data you have provided to us, in a structured, commonly used, machine-readable format; and
• withdraw consent at any time, where we rely on consent, without affecting processing carried out before withdrawal.

To exercise any of these rights, contact us through our contact page. You also have the right to lodge a complaint with a data-protection supervisory authority. In France, this is the Commission Nationale de l’Informatique et des Libertés (CNIL). You may also contact the authority in your own country of residence.

10. Security

We take reasonable technical and organizational measures to protect personal data against loss, misuse, and unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-party sites and links

The Site links to third-party platforms and websites that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

12. Children’s privacy

The Site is intended for businesses and adults, and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

13. Changes to this Policy

We may update this Policy from time to time. When we do, we will post the revised Policy on this page and update the effective date above. We encourage you to review this page periodically.

14. Contact us

For any questions about this Policy or how we handle your personal data, or to exercise your rights, please contact us through our contact page. See also our Terms of Service.